PRIVACY POLICY
Last Updated: 16 April, 2024
Zhejiang Qiancong Technology Co., Ltd(“we”, “us”, “our”, “Qiancong”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our practices in connection with information privacy on Personal Data we process through your individual use of the following services, products, and related mobile applications (collectively, the “Products”): Sentry View.
Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data.
When you accept this Policy when you register with your Personal Data, or if you start to use our Products and does not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any question r regarding this Policy, please do not hesitate to contact us via: support@qamsong.com.
For other branded mobile applications powered by Qiancong, our Clients control all the Personal Data collected through our Products. We collect the information under the direction of our Clients and the processing of such information shall be limited to the purpose of providing the service for which our Clients has engaged us. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.
You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.
2.The Type of Personal Information We Process and Why We Collect it
3.How We Use Your Personal Information
4.Cookies and Other Technologies
5.Personal Information Processed on Your Behalf as a Processor
6.How We Share Your Personal Information
7.Securing Your Personal Information
8.Your Rights and Retention of Your Personal Information
9.Social Community Features and Social Networks
Personal information shall have the same meaning as “personal data” and shall include any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Examples of personal information include your name, telephone number, email address, physical address, and payment information.
Personal information also includes information that alone cannot directly identify you, but with other information we have access to can identify you, such as product serial numbers, log data that automatically records information about your visit, such as your browser type, domains, page views, the URL of the page that referred you, the URL of the page you next visit, your IP address, and page navigation, unique device ID collected from Products and your mobile devices, data from cookies, pixel tags, and web beacons, the country and time zone of the connected Product, geo-location, mobile phone carrier identification, and device software platform and firmware information.
Administrator means anyone who creates and establishes organizational structure for your Enterprise/Organization/Team and manage the use of Solution with administrative privileges on behalf of the Enterprise/Organization/Team.
Individual User means any data subject, who is the user of Qiancong Services, including but not limited to employee of your Organization/Enterprise/Team.
Alarm Receiving Center means the operation center to provide alarm services such as services of alarming abnormal events of the receiving equipment.
Third Party Services means services provided to Individual Users by any third party service providers including without limitation Alarm Receiving Center, of which, the third party service providers can, with or without the permission by Individual Users granted through Qiancong Services(but shall agree with Individual Users on such service providing separately if no authorization through Qiancong Services is required), provide remote monitoring services, including i) alarming abnormal events of the receiving equipment; ii) obtaining device parameter information and arming and disarming the device; iii) video preview, video playback, picture capture, PTZ operation, video download within specific timing, etc.
In order to provide Qiancong Services to you, as a controller or processor, we collect and process your Personal Information. We will ask you to provide Personal Information that is necessary to provide those services to you, and we process the Personal Information which you voluntarily provide to us. If you do not provide your Personal Information, we may not be able to provide you with our Products or Qiancong Services. We may also collect Personal Information from publicly or non-publicly accessible sources.
The Types of Personal Information We Process and Why We Collect It
In order to provide Qiancong Services to you, as a controller or processor, we collect and process your Personal Information. We will ask you to provide Personal Information that is necessary to provide those services to you, and we process the Personal Information which you voluntarily provide to us. If you do not provide your Personal Information, we may not be able to provide you with our Products or Qiancong Services. We may also collect Personal Information from publicly or non-publicly accessible sources, for example, Google, where you use your Google Account to register a Qiancong-Connect account.
Here are more details on the types of Personal Information we collect when you use Qiancong Services and Products:
a. When you create your account to use Qiancong Services (“Account”), we will collect information including your name, phone number and email address.
b. When you add, install, activate and manage Products, we will collect certain basic information via Qiancong Services, such as your product name, the product’s verification code, serial number, and IP addresses which are unique to the Product connected to Qiancong Services and associated with your Account.
c. When you respond to our e-mails, contact our customer service, or use other customer support tools, we collect your information to provide you with support, verify your identity with your Account profile information, and confirm your Product.
d. When you access Qiancong Services, we will collect information related to how you use Qiancong Products and Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities, to provide you with a more relevant experience, to improve Qiancong Products and Services, to prevent misuse, and to ensure that Qiancong Services are working properly. We may also record adjustments you make to our Products through Qiancong Services. We store this information along with data collected directly by your Product. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
e. We also collect information from and about the devices you use to access Qiancong Services. This includes information like the browser, device name, type of network, operator you use, device model, system version, language and time zone of your device.
f. When you use Qiancong Service to preview the video, we will only transmit it, rather than store it. When you use Qiancong Service to receive pictures or videos as alerts information, we will process information from your Products so that we can send you alerts when something happens. However, we will only store this information for seven(7) days to enable this function.
g. When you store video clips in your own SD card, hard disks, etc. of your own devices, you may use our playback function to view the video, in which case we only transmit your information, rather than store it.
h. Qiancong may collect and process Personal Information as processor rather than controller when you use Qiancong-Connect Cloud Access & Attendance Solution, Alarm Services. For detailed information about privacy policy of Qiancong-Connect Cloud Access & Attendance Solution, please refer to Privacy Notice at:【】.
i. When you use Third Party Services, in general, the corresponding third party service providers shall collect and process your Personal Information for providing services only after obtaining your authorization for permissions or offline consent, specifically, certain permission(s) managed through Qiancong Services, such as products configuration permission and products sharing permission, may be reserved to such third party service providers by default to the extent that it is necessary under specific service situation. You, as the data subject, are suggested to learn about detailed influences of permissions authorization or reservation as listed in the Permission Statement, and shall agree with the third party service providers separately about related data protection obligation.
j. When you use Qiancong-Connect Cloud Storage Service, please refer to the link 【】.
k. Other Personal Information you provide us with.
We process your Personal Information as a controller: (1) to provide Qiancong Services described in Terms of Services; (2) in furtherance of our legitimate interests in operating Qiancong Services and business; and (3) with your consent. In some cases, we may process your information to comply with applicable law, legal process, or regulation, e.g. meeting a legal obligation, a court order, official request or other binding decision(s), such as sharing data with law enforcement or tax authorities.; protect any person from death or serious bodily injury; or to carry out a task in the public interest.
(1) Examples of Qiancong processing your personal information to provide you Qiancong Services include:
a. Providing, processing, maintaining, improving and developing the Qiancong Services and Products.
b. Personalizing your experience with Qiancong Services and Products.
c. Providing support and responding to your requests and enquiries.
d. Communicating with you about Qiancong Services, your Products, or addressing any general queries, such as updates, customer support.
f. Sending you reminders, technical notices, updates, alerts, support and administrative messages, service bulletins, and requested information.
(2) Examples of Qiancong processing your information in furtherance of our legitimate interests in operating Qiancong Services and business include:
a. For fraud prevention and detection.
b. Increasing the safety of Qiancong Services and Products – for example, for user authentication, security protection, fraud detection, filing, and backups.
c. Analyzing and developing statistical information about the use of Qiancong Services to better improve Qiancong Services.
d. Enhancing other information we have about you to help us better understand you and determine your interests.
e. Protecting our rights or property, enforcing our Terms of Service and legal notices and for the establishment, exercise and defense of legal claims.
f. Managing our everyday business needs, such as auditing, administration of Qiancong Services, fulfilment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service.
(3) Examples of Qiancong processing your Personal Information with your consent, include: Collecting feedback or answers to our questionnaires from you to improve our Services and Products, and develop new features.
We also use web beacons, and other technologies to keep records, store your preferences, improve our advertising, and collect information such as log data and device data. This allows us to better understand how you use Qiancong Services and Products, diagnose and troubleshoot any problems you’re having, and otherwise administer and improve Qiancong Services and Products.
Where Personal Information of third party individuals (“Third Party Data”) are collected and processed via the Products purchased by you, Qiancong will process such Third-Party Data, as a processor, on your behalf.
We do not sell any Personal information to third parties. Qiancong may share personal information with third parties on the basis of non-disclosure agreements. You hereby consent that we may disclose personal information to these third parties:
a. We share your personal information with Qiancong affiliates, who are required to use that information in accordance with the purposes described in this Privacy Policy.
b. We use service providers, vendors, technicians and other third-parties to help us process, store, and protect some of your data and otherwise help us administer our Products and Qiancong Services effectively, provide a better user experience, process your purchases, and increase the quality of our Products and Qiancong Services. These third-parties are forbidden from using your personal information for non-Qiancong purposes and are required to protect your information in accordance with this Privacy Policy and applicable laws.
We may provide information to third-parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the interests of our customers and users of Qiancong Service; to respond to claims that any content posted or displayed using Qiancong Service violates the rights of third parties; in an emergency protect the health and safety of users of Qiancong Service or the general public; or to enforce compliance with our Terms of Service.
If Qiancong and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstance, we will notify you by the email address specified in your account or by means of notice on website of (i) the identity and contact information of the purchaser or transferee, (ii) your right to revoke your consent to the provision of personal information, and (iii) the means by which you may revoke such consent.
We share information to protect our own legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting Qiancong.
We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or with third-parties, provided those data have been rendered anonymous in such a way that the data subject is no longer identifiable. For example, we may share non-personal information:
a. for the same reasons we might share Personal information;
b. to better understand how our customers interact with Qiancong Services and Products, in order to optimize your experience, improve our products, or provide better services;
c. for our own research and data analytics; or
d. to our vendors for their own analysis and research.
Qiancong has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.
Notwithstanding the above, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Qiancong cannot guarantee that your personal information is under absolute security with the existing security technology. However, we will handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.
If you have any questions about the security of Qiancong Services, you can contact us by phone at +86-0571-85359848or email at support support@qamsong.com.
Qiancong generally stores your personal information on Qiancong’s servers which is established upon third-party servers, including Amazon Server, until you delete or edit it, or for as long as you remain a Qiancong user in order to provide you with the most relevant offers. Please contact us using the contact details below if you would like more information about our retention policies.
Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access, update or delete your personal information via your Person Page by selecting “Avatar” button. We are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data. Your personal information might not be immediately deleted, as we are required to retain records relating to previous purchases through Qiancong Services for financial reporting and compliance reasons pursuant to applicable laws. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
We will retain your personal information for the period necessary to fulfill the purpose outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law.
Social Community Features
Qiancong Services may allow you to publicly post or share information, communicate with others, or otherwise make information accessible to others. Prior to doing so, please read our Terms of Service carefully. All the information you post, share, or communicate may be accessible to anyone with Internet access, and any personal information you include may be read, collected, and used by others.
Links to other websites
We may permit others to link to Qiancong Services or to post a link to their website. We do not endorse these websites and are not responsible for other websites or their privacy practices. Please read their privacy policies before submitting information.
We think that you benefit from a more personalized experience when we know more about you and your preferences. However, you can limit the information you provide to Qiancong as well as the communications you receive from Qiancong through your Account preferences.
Commercial E-mails
You will only receive commercial e-mails from us if you have granted prior express consent or if sending those e-mails is otherwise permitted, in accordance with applicable laws.
You may choose not to receive commercial e-mails from us by following the instructions contained in any of the commercial e-mails we send or by logging into your Account and adjusting your e-mail preferences. Please note that even if you unsubscribe from commercial email messages, we may still e-mail you non-commercial e-mails related to your Account and your transactions on Qiancong Services.
Device Data
You may manage how your mobile device and mobile browser share certain device data with Qiancong by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
Qiancong does not intend that any portion of its Qiancong Services will be accessed or used by children under the age of 18, or equivalent minimum age in the relevant jurisdiction and such use is prohibited. Qiancong Services are designed and intended for adults. By using Qiancong Services, you represent that you are at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction and understand that you must be at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction in order to create an account and purchase the goods or services advertised through Qiancong Services. If we obtain actual knowledge that an account is associated with a registered user who is under the age of 18 years old, or equivalent minimum age in the relevant jurisdiction, we will promptly delete information associated with that account. If you are a parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction and believe he or she has disclosed personal information to us please contact us by phone at +86-0571-85359848 or email at support support@qamsong.com. A parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction may review and request deletion of such child’s personal information as well as prohibit the use thereof.
We transfer and process your information globally both in our own facilities and with service providers, or partners, regardless of where you use our services. As Qiancong operates globally, we may transfer your personal information to our affiliates worldwide, when processing that information for the purposes described in this Privacy Policy, e.g. if you request for customer services from Qiancong, our colleagues in China may access certain of your information (wherever you are located) in order to provide the requested services to you. We shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You hereby agree to transfer the data and you have the right to be informed of the appropriate safeguards taken by Qiancong for this transfer of your Personal information.
Currently we have data centers in Singapore. The laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.
Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can always reach us by phone at +86-0571-85359848 .
Please provide:
(i) your name (or account user name) and preferred method of contact; and
(ii) the details of your request or comment along with any corresponding website links.